These terms govern your use of this website, the FireAlert app and related online services. Installation, maintenance or subscription work is covered by a separate contract, which prevails if the two conflict.
Last updated: 2026-10-26
By using this website or the services you agree to these terms and our Privacy Policy. If you do not agree, please stop using them. If you accept on behalf of a company, you confirm you are authorised to bind it.
You must provide accurate, complete and current information and keep your password secure. You are responsible for activity under your account; tell us immediately if you suspect unauthorised use. We may restrict or revoke accounts according to their permissions.
You must not:
You keep your rights in your content. You grant us a non-exclusive licence, limited to operating and supporting the service, to store, process, back up and display it. You must have the right to upload it and it must not infringe anyone else's rights.
We retain records as required by contract and law; you should keep your own independent copies of important data.
The scope, price and warranty for hardware, installation, commissioning and maintenance are set by our quotation and contract. Installation must be carried out by qualified personnel in accordance with site conditions and statutory requirements; some works are performed by approved partners.
Radio communication depends on the site, spectrum and power; we do not guarantee any specific coverage or uninterrupted operation.
The design, text, images, software and marks on this website and platform belong to us or our licensors. Our name, logo or product names may not be used for promotion or endorsement without written consent.
Website content is provided "as is" for general information and is not engineering, legal or compliance advice. Product specifications are governed by the contract and manufacturer documentation.
Important: our monitoring and alerting systems are aids. They do not replace statutory requirements such as the Fire Services (Installation and Equipment) Regulations, equipment approved by the Fire Services Department, on-site local alarm devices, or human response procedures. Life-safety decisions must not rely on the service alone.
To the fullest extent permitted by law we are not liable for indirect, incidental or consequential loss, including loss of profit, goodwill or data. Our total liability for any claim is capped at the fees you actually paid for the relevant service in the 12 months before the event. Nothing here excludes liability that cannot be excluded by law, such as death or personal injury caused by negligence.
We may suspend or terminate access immediately if you breach these terms. You may stop using the service at any time and ask us to close your account, except for records we must keep by law or contract.
These terms are governed by the laws of the Hong Kong Special Administrative Region. The parties will first try to resolve any dispute in good faith; failing that, the courts of Hong Kong have exclusive jurisdiction.
We may update these terms. Material changes will be posted on this website at least 30 days before they take effect. Continued use after that date constitutes acceptance; if you do not accept, please stop using the service.
FireAlert Limited｜Phone +852 5225 4679｜Email cs@firealert.com.hk